Order support and returns at Panel Tag Co

What should you do when a tag does not match the approved proof?

Every engraved tag is specific to one device on one site, so it cannot be resold or restocked. The approved proof is the reference for what should have arrived. If a plate is damaged, a group is short or a legend differs from the proof, tell Panel Tag Co right away and quote the order reference. Panel Tag Co offers a 100% satisfaction refund if you are not happy with your tag order. Say which tag IDs are affected and whether an energization, handover or shutdown depends on them, because that shapes what happens next.

What belongs in a report about a faulty tag?

The order reference and the schedule revision the kit was made from.
The tag ID of each affected plate and the packing group it came in.
A photo of the plate face, with a ruler in frame if the size or holes are wrong.
The proof row the plate should match, so the two can be compared directly.
The site date the tags are needed for, such as an energization or a handover.

Order terms for industrial panel tags

Before accepting: Your industrial panel tags are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Panel Tag Co promptly with the order reference, the affected industrial panel tags, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Description” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Panel Tag Co explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Panel Tag Co piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Equipment Panel Tag Set: Panel ID, Circuit, Description and Location lines
Custom Electrical Panel Tags: Panel ID, Description and Location lines
Machine & Equipment Nameplates: Asset ID, Equipment, Location and Reference lines
Pipe & Valve Identification Tags: Valve ID, Service, Location and Drawing reference lines
Control Cabinet & PLC Labels: Cabinet, Device, Function and Drawing reference lines
Asset ID & Inventory Plates: Asset ID, Description, Owner and Record address lines
Safety & Instruction Plates: Equipment, Heading, Step one and Reference lines
Custom Legend & Switch Plates: Panel, Control ID, Legend and Positions lines
Bulk Industrial Tag Kit: Kit, Tag ID, Description, Packing group and Revision lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Panel Tag Co about your order.

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Panel Tag Co